Maurizio Sala, Head IT Application Service Management at Gruppo Helvetia Italia, unveils the remarkable seven-year journey behind the creation of their Digital Integration Hub. Maurizio will detail how Gruppo Helvetia Italia transitioned from the initial legacy system to leveraging Mia-Platform Fast Data, enabling seamless data flow to all channels without querying underlying technical systems. The presentation will highlight the platform's continuous evolution, including the integration of new functionalities, collaboration with external development teams, and the exciting prospect of new integrations with external partners. Maurizio will share how this powerful tool has delivered significant benefits to the company thus far. Looking ahead, the discussion will pivot to the future challenges and opportunities. Thanks to the Digital Integration Hub, Gruppo Helvetia Italia has established the crucial foundation and data necessary to fuel AI systems, paving the way for high-value use cases. A prime example is their innovative new claims management engine, entirely AI-based and orchestrated through Mia-Platform. Don't miss this insightful deep dive into Gruppo Helvetia Italia's pioneering work in digital transformation and AI integration.
LANGUAGE
Italian
LEVEL
Intermediate
FORMAT
Talk
